These are the second pair of this style that I have bought.
I run a restaurant and I’m on my feet a lot.
My last pair lasted a few years so I’m confident that these will support me for a good long time again.
Initially I was very impressed with the company and its service.
I was so excited to receive and start wearing my new shoes!
However, upon having worn the shoes for only half a day, my right ankle started hurting. By the the evening my ankle was severely chaffed. I am a long distance runner, and the health of my feet are very important to me to say the least. I am now unable to take part in the much anticipated Knysna Forest Marathon this weekend.
I phoned and spoke to Petula. She was very friendly and seemed to have understood my predicament. She said I must send through the sales order ect, which i did. I have had no response since then. I have sent numerous emails and whatsapps. I have also couriered the shoes back.
I am really disappointed in the after sales service.
The right shoe clearly has a defect (as shown on the picture), and hurt my foot the way no expensive leather shoe should. The left shoe does not have the hardened area with excessive stitching above the ankle section, and did not hurt my foot at all.
I was not offered any kind of exchange or repair. Even though I knew it would not solve the problem, it would have been the decent thing to do.
I need the value of the shoes to be refunded to me please, as I urgently need to buy another pair of shoes that will not hurt my feet.
I love your shoes. They have lots of toe space and fit me well. Excellent finishing.
The boots are just as expected and even more comfortable. Well done to excellent craftsmanship.
So proud to wear Local