Defective shoe, telephonic contact very disappointing they promise to sort the problem but require an email. No response to the email in 12 days. This was not a very successful interaction.
I contacted the email specified in the delivery confirmation email with concerns about the condition of the shoes out of the box. This was almost a week ago - I have yet to receive feedback. The shoe delivery was also delayed and when I inquired about when the delivery will be there was no response. Shockingly terrible customer care and communication.
I am very satisfied with my new shoes.It is still a bit hard but hopefully it will soften over time.
Baie dankie vir goeie diens. Ek het navrae gehad wat u vinnig beantwoord het. My boots is stunning en goeie handewerk. Net een probleem. Die winter sal nou moet kom dat ek my Vivienne boots kan dra.